Assertiveness & Assertive Communication

In today's world, assertiveness is a vital skill that can empower you to express yourself confidently, set boundaries, and handle challenging situations. Whether you're leading a team, collaborating with colleagues, or negotiating with customers, assertive communication is the key to achieving your goals while maintaining positive relationships.

This 90-minute training interactive session is specifically designed for professionals who want to unlock their assertive potential and will equip you with practical tools, techniques, and strategies to communicate assertively and navigate complex workplace scenarios effectively.

Content

Understand the differences between assertiveness, passivity and aggression
Learn the fundamental principles of assertive communication
Become aware of the barriers to assertive behaviour
How to build self confidence, set boundaries, and give feedback assertively
How to apply assertiveness in challenging situations

Outcomes

After attending Assertiveness and Assertive Communication, delegates will:

Improve communication, clarity and mutual understanding
Increased confidence and ability to handle changing situations
Find more win-win situations and actively contribute to a collaborative environment